Product Type :
*ALL SINGLES SALES ARE FINAL*
*SINGLES ORDERS CANNOT BE CANCELLED BY CUSTOMERS*
Cancellation of Pre-Orders will incur a 10% Processing Fee. No exceptions will be made.
WE DO NOT CANCEL PRE ORDER ITEMS DURING RELEASE WEEK.
At this time, we do not accept returns on TCG products.
ROUTE IS A NON REFUNDABLE FEE.
For all other items, you can return them back, unopened for a store credit. The shipping charge will be up to the customer to pay.
This applies to non pre order items. If you are looking to cancel your PRE ORDER please visit the pre order page.
For order cancellations we cannot offer a refund at this time. If you would like to cancel your order, you will receive store credit towards a future purchase.
Store credit is issued to an account under the recipient's name. Store credit can only be redeemed by the person associated with the account.
Store credit is not transferable.
We will gladly accept exchanges on unopened products within 14 days of purchase. Products must be accompanied by a receipt and can be exchanged for anything in the store or returned for store credit. If the value of the exchange exceeds that of the item being returned, you will be required to pay the difference and if the value is less than the item being returned, you will be issued the difference in store credit. We do not offer refunds.
If a game you purchased from us has missing or damaged components, please contact the game's publisher for replacements. Most publishers have a contact page and will be able to ship you replacement pieces free of charge. If you need help getting in touch with a publisher, please let us know and we can direct you to the appropriate contact.
If you receive a damaged/missing products, you are required to notify us by email at info@empiretradings.com within 24 hours of the product being delivered.
Please note, there will be no refunds on ripped boxes.
This is a common issue as items are shipped directly to us from Pokemon and other manufactures. This is not a reason for a refund, store credit or exchange.
We do not offer price adjustments on products during sales periods. ALL SALES ARE FINAL WHEN ON SALE.
If our price drops before your item ships, we will offer a price adjustment in the form of a store credit.
All Policies are subject to change at anytime without notice.
'Near Mint condition cards show minimal or no wear from play or handling and will have an unmarked surface, crisp corners, and otherwise pristine edges outside of minimal handling. Near Mint condition cards appear 'fresh out of the pack,' with edges and surfaces virtually free from all flaws. '
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'Lightly Played condition cards can have slight border or corner wear, or possibly minor scratches. No major defects are present, and there are less than 4 total flaws on the card. Lightly Played condition foils may have slight fading or indications of wear on the card face. '
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'Moderately Played condition cards have moderate wear, or flaws apparent to the naked eye. Moderately Played condition cards can show moderate border wear, mild corner wear, water damage, scratches , creases or fading, light dirt buildup, or any combination of these defects. '
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'Heavily Played condition cards exhibit signs of heavy wear. Heavily Played condition cards may include cards that have significant creasing, folding, severe water damage, heavy whitening, heavy border wear, and /or tearing. '
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'Damaged condition cards show obvious tears, bends, or creases that could make the card illegal for tournament play, even when sleeved. Damaged condition cards have massive border wear, possible writing or major inking (ex. white-bordered cards with black-markered front borders), massive corner wear, prevalent scratching, folds, creases or tears. '
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